Frequently Asked Questions

Q: Do you ship orders internationally?

A: Yes, we welcome International business. You will receive your order within 2-5 weeks depending on the amount of time it takes for the package to clear customs in your country. Please note that duty fees and charges on International orders are the responsibility of the customer and will not be credited.

Q: How long does it take for an order to arrive?

A: Delivery can vary and take 2-5 weeks to arrive. For reference please see the table below.  If your country is not listed, just email us. We are happy to help.

Q: How much is shipping?

A: We offer free shipping on all orders.

Q: How do I track my package?

A: You can check on the status of your order at any time by emailing the customer support desk at

Q: Where do your items come from?

A: Soffi Store is all about bringing you unique and specialty items that you will not find anywhere else. So we source items from all over the world. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

Q: Need further help?

A: Providing excellent customer support is our number one priority. If you have any questions about our products or services, please contact us via email at and a member of our customer support team will respond to your inquires within same business day.

 We sincerely appreciate your patronage and are committed to providing you with the best possible online shopping experience!